HeliQopter Services, located at Vliersingel 30, 8082 CH Elburg The Netherlands, is responsible for the processing of personal data as reflected in this privacy statement.
Contact details:
HeliQopter Services
www.123helikoptervluchten.nl
Vliersingel 30
8082 CH Elburg
The Netherlands
+31707007878
W. Boerendans is the Data Protection Officer of HeliQopter Services he can be reached at info@123helikoptervluchten.nl
Personal data we process
HeliQopter Services processes your personal data because you use our services and/or because you provide it to us yourself.
Below is an overview of the personal data we process:
- First name and surname
- Gender
- Date of birth
- Place of birth
- Address details
- Phone number
- Email address
- IP address
- Other personal data that you actively provide e.g. by creating a profile on this website, in correspondence and by telephone
- Location details
- Data about your activities on our website
- Data about your browsing behaviour across different websites (e.g. because this company is part of an advertising network)
- List of customer contact details via an app
- Internet browser and device type
- Bank account number
Special and/or sensitive personal data we process
HeliQopter Services processes the following special and/or sensitive personal data about you:
- data of persons under 16 when they make a booking or contact us by phone, email or chat.
Our website and/or service does not intend to collect data on website visitors who are under 16 years of age. Unless they have parental or guardian consent. However, we cannot verify whether a visitor is older than 16. We therefore advise parents to be involved in their children's online activities to avoid collecting data on children without parental consent. If you are convinced that we have collected personal data about a minor without such consent, please contact us at info@123helikoptervluchten.nl and we will delete this information.
For what purpose and on what basis we process personal data
HeliQopter Services processes your personal data for the following purposes:
- Handling your payment
- Sending our newsletter and/or advertising leaflet
- Calling or emailing you if necessary to carry out our services
- Informing you of changes to our services and products
- Allowing you to create an account
- To deliver goods and services to you
- HeliQopter Services analyses your behaviour on the website in order to improve the website and tailor the offer of products and services to your preferences.
- HeliQopter Services also processes personal data if we are legally obliged to do so, such as data we need for our tax return.
How long we keep personal data
HeliQopter Services does not retain your personal data for longer than is strictly necessary to fulfil the purposes for which your data is collected. We use the following retention periods for the following (categories of) personal data:
Personal data > 7 years > mandatory for the tax authorities
Order data > 7 years > mandatory for the tax authorities
Chats > 3 years > To serve you well based on previous conversations
Telephone numbers > 3 years > To provide you with good service based on previous conversations. Telephone conversations are not recorded.
E-mails > 3 years > To serve you well based on previous conversations
Sharing personal data with third parties
HeliQopter Services shares your personal data with various third parties as necessary for the performance of the agreement and to comply with any legal obligation. With companies that process your data on our behalf, we conclude a processing agreement to ensure the same level of security and confidentiality of your data. HeliQopter Services remains responsible for this processing. In addition, HeliQopter Services provides your personal data to other third parties. We only do this with your explicit consent.
Livechat > We use their tool to chat with you on our website. We have entered into a processing agreement with Livechat. This contains strict agreements on what they are allowed to track.
Google Analytics > We use Google Analytics to track how visitors use our website. We have entered into a processing agreement with Google. This contains strict agreements on what they are allowed to track.
Microsoft Clarity > We use Microsoft Clarity to track how visitors use our website. We have a processor agreement with Microsoft Clarity. This contains strict agreements on what they are allowed to track.
Cookies, or similar techniques, that we use
HeliQopter Services uses functional, analytical and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone the first time you visit this website. HeliQopter Services uses cookies with a purely technical functionality. These ensure that the website works properly and that, for example, your preferences are remembered. These cookies are also used to make the website work properly and to optimise it. In addition, we place cookies that track your browsing behaviour so that we can offer tailored content and advertisements.
On your first visit to our website, we have already informed you about these cookies and asked your permission to set them.
You can opt out of cookies by setting your internet browser to stop storing cookies. In addition, you can also delete any information previously stored via your browser's settings.
Cookies are also set on this website by third parties. These include, for example, advertisers and/or the social media companies. Below is an overview:
Our website uses cookies. Cookies are small files where we can store information so you don't have to fill it in every time. But they also allow us to see that you are visiting us again. When you visit our website for the first time, we display a message explaining cookies. If you continue to use our website after that, we will assume that you do not object to the cookies. You can disable cookies through your browser, but some features of our website will then no longer work properly. We have made arrangements with other companies that place cookies. However, we do not have full control over what they themselves do with cookies. So please also read their privacy statements.
View, modify or delete data
You have the right to access, correct or delete your personal data. You also have the right to withdraw your possible consent to data processing or object to the processing of your personal data by HeliQopter Services, and you have the right to data portability. This means that you can submit a request to us to send the personal data we hold on you in a computer file to you or another organisation named by you.
You can send a request to access, correct, delete, transfer your personal data or request the revocation of your consent or objection to the processing of your personal data to info@123helikoptervluchten.nl.
To ensure that the request for inspection is made by you, we ask you to send a copy of your proof of identity with the request. In this copy, black out your passport photo, MRZ (machine readable zone, the strip of numbers at the bottom of the passport), passport number and Citizen Service Number (BSN). This is to protect your privacy. We will respond to your request as soon as possible, but within four weeks.
HeliQopter Services would also like to inform you that you have the option of submitting a complaint to the national supervisory authority, the Personal Data Authority. You can do so via the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons
How we secure personal data
HeliQopter Services takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorised access, unwanted disclosure and unauthorised modification. If you have the impression that your data is not properly secured or there are indications of misuse, please contact our customer service or via info@123helikoptervluchten.nl
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